Privacy Policy – PMC Sialkot Online Gaming Platform

PMC Sialkot is an online gaming and entertainment platform serving players across Pakistan. This Privacy Policy sets out how PMC Sialkot collects, processes, stores and protects the personal data of users who visit or register on our platform at pmcsialkot.net.

We understand that privacy is important to our players. Whether you are depositing via JazzCash, playing in the casino lobby, participating in a PSL-season promotion, or simply browsing our slot games, we want you to know exactly what happens to any information you provide.

This policy should be read alongside our Terms and Conditions, which together govern your use of PMC Sialkot. Where there is any conflict between this Privacy Policy and the Terms and Conditions on a data-related matter, this Privacy Policy takes precedence.

We may update this policy from time to time. The most recent version is always the one published on this page, with the "Last Updated" date shown at the top.

PMC Sialkot collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• CNIC number or other government-issued identity document details (required for KYC / identity verification before withdrawals)
• Mobile phone number and email address (used for account communication and security alerts)
• Payment account details such as your JazzCash or Easypaisa mobile number, Raast ID, or bank account details — only the reference identifiers needed to process transactions, not full card numbers
• Any information you voluntarily provide when contacting support

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system version and browser information
• Session data including pages visited, time spent, games played and betting activity
• Cookie identifiers and similar tracking data (see Section 5 for full details)
• Transaction logs including deposit amounts, withdrawal requests and bonus activity

We do not collect biometric data, social media account credentials, or any special-category personal data beyond what is necessary for identity verification as described above.

PMC Sialkot uses the data it collects for specific, defined purposes. We do not process personal data in ways that go beyond what is described here without first obtaining your consent or unless required by applicable law.

Where we rely on your consent as a legal basis — for example to send you promotional communications — you may withdraw that consent at any time by contacting support or updating your account notification preferences.

PMC Sialkot processes all transactions in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards and other mobile wallets. Each of these payment channels is operated by its own provider, and when you make a deposit or withdrawal, some of your information is necessarily shared with the relevant provider to complete the transaction.

The following principles apply to how payment data is handled:

• PMC Sialkot does not store your full card number, CVV, or mobile banking PIN at any point. Only the transaction reference, amount and associated account identifier are retained in our records.
• All payment data in transit is encrypted using industry-standard TLS protocols.
• Payment providers such as JazzCash and Easypaisa operate under their own privacy policies. PMC Sialkot is not responsible for how these providers process data on their own systems.
• Transaction history is retained as part of your account record for audit and dispute resolution purposes. Refer to Section 7 for retention timeframes.

PMC Sialkot uses cookies and similar technologies to make the platform function correctly and to improve the experience for our players. Cookies are small text files stored on your device when you visit our site. They do not contain executable code and cannot access other files on your device.

The categories of cookies we use are as follows:

• Essential cookies – Required for core platform functionality such as keeping you logged in during a session, remembering your language preference and maintaining your game state. These cannot be disabled without affecting platform usability.
• Analytics cookies – Used to understand how players use the platform in aggregate. This data is anonymised and used only to improve platform performance and content. We do not use third-party advertising analytics networks.
• Security cookies – Used to detect and prevent fraudulent activity, unusual login patterns and bot traffic. These are part of our fraud prevention infrastructure.
• Preference cookies – Remember settings you have chosen, such as notification preferences or display options within your account.

You can control cookie settings through your browser. Note that disabling essential cookies may prevent you from logging into your account or using certain platform features correctly. PMC Sialkot does not use cookies to serve third-party advertising or to track your activity on other websites.

PMC Sialkot does not sell your personal data to third parties. Data is only shared in the following limited circumstances:

• Payment processors – JazzCash, Easypaisa, Raast, banking partners and card networks receive the minimum data necessary to process your deposits and withdrawals.
• Identity verification providers – When you submit KYC documents, these may be processed by a third-party verification service that cross-references your CNIC details against official records. This provider is bound by strict data handling agreements.
• Platform technology providers – Game software providers, hosting infrastructure and security systems may process certain technical data to deliver the platform. These providers act as data processors under our instruction and cannot use your data for their own purposes.
• Legal and regulatory authorities – Where required by applicable law, PMC Sialkot may disclose personal data to law enforcement, financial intelligence units or other bodies with lawful authority to request it. We will only comply with requests that are properly authorised.

Any third party that receives personal data from PMC Sialkot is required to handle it in a manner consistent with this Privacy Policy and applicable data protection principles.

PMC Sialkot retains personal data for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable law. The general retention guidelines are as follows:

• Active account data – Retained for the full duration of your account being open and active on the platform.
• Transaction and financial records – Retained for a minimum of five years following the transaction date, as required for financial record-keeping and anti-money-laundering compliance.
• Identity verification documents – Retained for a minimum of five years from the date of submission, or longer if required by applicable law or ongoing legal proceedings.
• Support correspondence – Retained for three years from the date of the last interaction.
• Closed account data – Following account closure, certain data is retained for the periods above. Data not subject to legal retention requirements is deleted or anonymised within 90 days of the closure date.

When data is no longer required and not subject to any retention obligation, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a player on PMC Sialkot, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

• Right of access – You may request a copy of the personal data we hold about you. We will respond within 30 days of a valid request.
• Right to correction – If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data such as your registered name, identity verification may be required before changes are made.
• Right to deletion – You may request deletion of your personal data. This right is subject to legal retention requirements — for example, transaction records and KYC data must be retained for the periods described in Section 7, regardless of a deletion request.
• Right to restriction – In certain circumstances, you may ask us to restrict the processing of your data while a complaint or accuracy dispute is resolved.
• Right to withdraw consent – Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability – You may request your personal data in a structured, commonly used format for transfer to another service where technically feasible.

PMC Sialkot takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect against unauthorised access, alteration, disclosure or destruction of your information.

• All data in transit between your browser or app and our servers is protected using TLS encryption.
• Personal data and financial records at rest are stored in encrypted form on access-controlled infrastructure.
• Access to personal data within PMC Sialkot is restricted to staff members who genuinely need it to perform their role, and is subject to internal access controls and logging.
• Passwords are stored using one-way hashing. PMC Sialkot staff cannot view your password in plain text.
• Our systems are monitored for unusual activity, and security reviews are conducted on a regular basis.

While we take these measures seriously, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, enabling any available two-factor authentication, and not sharing your login credentials with anyone.

In the event of a security incident that is likely to result in a risk to your rights or interests, PMC Sialkot will notify affected players without undue delay and take immediate containment action.

PMC Sialkot is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during the registration process, and players who cannot confirm they are 18 or older are not permitted to create an account.

If we become aware that personal data has been collected from a person under 18 — whether through a misrepresentation during registration or any other means — that account will be immediately closed, all associated balances and pending transactions will be voided, and the data will be deleted as promptly as legally permissible.

If you believe a minor has registered on PMC Sialkot using false information, please contact us at the details in Section 12 so we can investigate and act promptly. We recommend that adults in households with minors use device-level parental controls to restrict access to gaming platforms.

PMC Sialkot may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements to our data handling practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material — for example, if we introduce a new category of data collection or change how data is shared — we will notify registered players through the platform or via their registered contact details before the changes take effect, giving reasonable advance notice where possible.

Continued use of PMC Sialkot after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please reach out to the PMC Sialkot support team:

You can also find answers to common questions on our FAQ page.