Terms and Conditions – PMC Sialkot Online Gaming Platform

By accessing, registering on, or using the PMC Sialkot platform in any capacity — whether as a browsing visitor or a registered player — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. Your continued use of the platform after any updates to these terms constitutes your acceptance of the revised version.

These terms apply to all sections of the PMC Sialkot platform, including the game lobby, casino, fish games, slot games, deposit and withdrawal sections, the VIP programme, and all promotional and bonus features. Where separate terms apply to a specific promotion or feature, those terms supplement — and do not replace — these general Terms and Conditions.

If you are using PMC Sialkot on behalf of another person, you represent that you have their authorisation to agree to these terms on their behalf, and that the person meets all eligibility requirements described in Section 2.

To register and use PMC Sialkot, you must meet all of the following requirements:

• You must be at least 18 years of age. PMC Sialkot is strictly an adult platform. We take age verification seriously and reserve the right to request documentary proof of age at any time.
• You must be a natural person (not a corporation, partnership or other legal entity) registering for personal entertainment purposes.
• You must not be registered on any self-exclusion list or have previously been permanently banned from PMC Sialkot.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

PMC Sialkot reserves the right to request identity verification documentation at any point. Players who cannot or do not provide satisfactory verification may have their accounts restricted or closed. Any winnings accumulated prior to a failed verification check may be voided.

Each player is permitted to hold only one account on PMC Sialkot. Creating duplicate accounts — whether using the same identity, different names, different devices, or different payment methods — is strictly prohibited. If duplicate accounts are detected, all associated accounts may be suspended and any balances or pending withdrawals may be forfeited.

During registration, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. Providing false, misleading or incomplete information is a breach of these terms and may result in immediate account closure.

• You are responsible for keeping your login credentials confidential. Do not share your password with anyone.
• You must notify PMC Sialkot support immediately if you believe your account has been accessed without your authorisation.
• PMC Sialkot will not be held liable for losses arising from unauthorised account access where the player failed to maintain adequate security of their credentials.
• Your account is personal to you and cannot be transferred, sold or gifted to another person.

PMC Sialkot reserves the right to close or suspend any account at its discretion, with or without prior notice, where a breach of these terms is suspected or confirmed.

All transactions on PMC Sialkot are conducted exclusively in Pakistani Rupees (PKR). There is no currency conversion applied at any stage of the deposit or withdrawal process. The following payment methods are currently supported:

• JazzCash – instant mobile wallet deposits via MPIN confirmation
• Easypaisa – instant mobile wallet deposits
• Raast – real-time bank transfers via Pakistan's central payment system
• Bank Transfer – standard inter-bank transfers in PKR
• Debit/Credit Cards – where supported by your card issuer
• Mobile Wallets – other supported digital wallet services

The minimum deposit amount is PKR 500. Deposits are credited to your account as soon as the transaction is confirmed by the payment provider, which in most cases is within seconds for JazzCash and Easypaisa. PMC Sialkot does not charge deposit fees, though your payment provider may apply their own charges.

You must only deposit using payment methods that are registered in your own name. Depositing funds on behalf of another person, or accepting deposits from third parties into your PMC Sialkot account, is not permitted and may result in account suspension.

Withdrawal requests are processed to the same payment method used for deposit wherever possible. This is a standard anti-money-laundering measure and applies across all payment channels including JazzCash, Easypaisa, Raast and bank transfers.

The following conditions apply to all withdrawals:

• Account identity verification must be completed before your first withdrawal is processed. This typically requires a copy of your CNIC or other valid government-issued ID.
• If an active bonus is attached to your account, the associated wagering requirements must be met before a withdrawal request can be submitted.
• The minimum withdrawal amount is PKR 500. Requests below this threshold will not be processed.
• Verified accounts are eligible for same-day withdrawal processing during standard business hours. Requests submitted outside of processing hours will be handled on the next available working day.
• PMC Sialkot reserves the right to carry out enhanced due diligence checks on withdrawal requests above certain thresholds, which may result in additional processing time.

If a withdrawal is delayed beyond the stated processing window, please contact PMC Sialkot support with your transaction reference. Do not submit duplicate withdrawal requests as this may further delay the process.

PMC Sialkot offers various bonuses and promotions to eligible players from time to time. These include welcome bonuses, deposit match bonuses, free spins, cashback offers and seasonal promotions tied to events like PSL, T20 World Cup and other cricket series.

The following general rules apply to all bonuses unless specifically stated otherwise in the individual promotion terms:

• All bonuses are subject to wagering requirements. The wagering requirement specifies how many times the bonus amount (and in some cases the deposit amount) must be wagered before the bonus funds can be converted to withdrawable real-money balance.
• Wagering requirements must be met within the validity period stated for the bonus. Unused bonus funds expire at the end of the validity period.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino, fish games and other titles may contribute at a lower rate. Contribution rates are specified in the individual promotion terms.
• One bonus offer per person, per household, per device, and per payment method. Attempting to claim the same offer multiple times through different means constitutes bonus abuse.
• PMC Sialkot reserves the right to cancel a bonus and remove associated winnings if any form of abuse or fraudulent activity is detected.

The PMC Sialkot VIP Programme rewards players for consistent activity on the platform. Tier progression is based on cumulative wagering across all game categories over a rolling period. The current tier structure, tier thresholds and associated benefits are published on the VIP page.

• VIP tiers are reviewed on a regular basis. Failure to maintain the required wagering level during a review period may result in tier downgrade.
• VIP benefits — including cashback rates, withdrawal priority and exclusive bonus access — are subject to change at PMC Sialkot's discretion with reasonable notice provided to affected players.
• VIP status is personal and non-transferable. It cannot be sold, gifted or shared with another player.
• PMC Sialkot reserves the right to remove a player from the VIP Programme if their account is found to be in breach of these Terms and Conditions.

PMC Sialkot offers a wide range of games across multiple categories, including slot games, fish shooting games, live casino titles such as Baccarat, Blackjack and Roulette, and esports betting. Each game category operates under specific rules which are available within the game itself or through the game lobby.

• All game outcomes are determined by certified random number generation (RNG) systems or, in the case of live casino games, by physical dealing processes conducted in real time.
• In the event of a technical failure during gameplay — such as a disconnection or a game error — the round in progress may be voided and the stake returned to your balance. This is determined by the game provider's policy and the nature of the fault.
• Incomplete rounds at the time of a system outage will be handled in line with the game provider's stated rules. PMC Sialkot's support team can be contacted for assistance with disputed rounds.
• Minimum and maximum stake limits vary by game and are displayed before each round. These limits may differ for standard players and VIP players.

The following activities are strictly prohibited on PMC Sialkot. Engaging in any of these may result in immediate account suspension, permanent ban, voiding of stakes and winnings, and recovery of any funds withdrawn as a result of the prohibited activity:

• Using automated software, bots, scripts or artificial intelligence to interact with the platform, place bets or gain any form of advantage.
• Exploiting software bugs, glitches or technical errors to obtain credits, bonuses or winnings that would not have been available under normal operation.
• Collusion with other players, whether in live casino games or other formats, to gain a shared advantage.
• Using the platform for money laundering, fraud, or any other illegal financial activity.
• Creating multiple accounts to circumvent deposit limits, claim multiple bonuses, or avoid account restrictions.
• Providing false personal information during registration or identity verification.
• Threatening, harassing or abusing PMC Sialkot staff or other players via any communication channel.

PMC Sialkot is committed to providing a gaming environment that supports player wellbeing. Gaming should always remain a form of entertainment — not a way to make money or solve financial problems. The following self-management tools are available to all registered players:

• Deposit Limits – Set daily, weekly or monthly deposit limits to control your spending.
• Session Reminders – Receive notifications after a set period of continuous play.
• Self-Exclusion – Temporarily or permanently exclude yourself from the platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks – Periodic in-session reminders of time spent playing and net account activity.

If you feel your gaming is becoming a problem, or if someone you know is struggling, please visit our Responsible Gaming page for guidance and resources. PMC Sialkot strictly prohibits the use of the platform by anyone under 18. Parental control tools are recommended for households with minors.

PMC Sialkot collects and processes personal data in connection with your account registration, identity verification, transaction processing and platform usage. The full details of how your data is collected, used, stored and protected are set out in our Privacy Policy, which forms part of these Terms and Conditions.

• Your personal data will not be sold to third parties for marketing purposes.
• Data may be shared with payment processors, identity verification providers and, where legally required, with regulatory or law enforcement bodies.
• By registering on PMC Sialkot, you consent to the data processing activities described in the Privacy Policy.

PMC Sialkot provides the platform on an "as available" basis. While we make every reasonable effort to ensure uninterrupted service, we cannot guarantee that the platform will be free from downtime, errors or technical issues at all times.

• PMC Sialkot is not liable for losses arising from platform unavailability, game errors outside our direct control, or third-party payment processing delays.
• PMC Sialkot is not liable for losses arising from a player's failure to maintain account security, including losses due to compromised login credentials.
• Nothing in these terms limits PMC Sialkot's liability for fraud or deliberate misconduct on our part.
• Your use of PMC Sialkot is entirely at your own risk. You accept that gambling involves the risk of financial loss and that past results do not predict future outcomes.

PMC Sialkot reserves the right to amend these Terms and Conditions at any time. Where changes are material — such as changes to withdrawal conditions, bonus rules or account eligibility requirements — affected players will be notified through the platform or via their registered contact details, with reasonable advance notice where possible.

Continued use of the platform following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the revised terms, you should cease using the platform and may request account closure by contacting support.

The most current version of these Terms and Conditions is always the version published on this page. The "Last Updated" date at the top of the page reflects when the most recent changes were made.

If you have any questions about these Terms and Conditions, or if you need assistance with your account, our support team is available around the clock. You can reach us at the following:

You may also find answers to common questions on our FAQ page.